I have a filter set up to direct the emails with that specific subject into the folder so they stay in order. The challenge seems to be that it did not make it into the "Intro" folder in my email because your subject was "Intro - Helaine Smith" instead of simply "Intro" as requested in your welcome email. In the case of yours, I have now received it and will be replying. I did receive your email and normally it does take a few days for me to reply to all intro emails due to the number of emails that I receive from agents and brokers, but I do always reply. You will always get honesty form me at all costs, including admitting fault. As for the intro emails, I am a man of high integrity and it's the core of how we operate our business and it's how I teach my young children to live. I'm here to partner with you in your journey. Reach out to me personally via return email or phone and I'll happily credit any fees that you are questioning and do my very best to ensure that you get to the success that you want to achieve. I am very grateful to be able to give back to this industry and I get fulfillment today in helping agents. Nevertheless, your happiness is far more important to me than any course fees. I have looked into your account and you were billed exactly the amount(s) listed on your oder form, to which you agreed prior to purchase (enrollment can't be completed without the member physically checking the acknowledgement box). You can ALWAYS voice concerns directly to me. You are still a participating member in the program. I have tried to reach out to you personally but cannot get a response. If you would like to move forward with the program at no cost whatsoever, please contact me directly at I would be very grateful to be able to allow you to have the experience that I expect you to have with my company. In addition to your refund, I'd like to offer you access to the program, my compliments, along with my personal assistance with any advisement that you would like. This failure is absolutely unacceptable and I'd like to make this up to you if you would allow me to do so. Ultimately, this is my responsibility to see that policies are infallible. I am embarrassed that this happened and I am taking this as an opportunity to take corrective action. Regrettably in this case, our policy was not followed.
Therefore, we have a policy of double-checking refunds for successful processing. These errors do happen from time to time and we do not receive notice from the gateway. The refund was actually processed through our system the day that it was requested () but there was a processing failure in the 3rd party payment gateway, which is part not our internal system. There is no reason why you should not have received your refund promptly. Nevertheless, I am now aware and it is being taken care of. I would have handled this for you immediately. Reply from REO Rockstars Updated Jul 10, 2022Īlma, I wish this had come to my attention personally another way.
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